Refund & Return Policy
At Tohfa Hub, we take great care in creating handmade and personalized gifts. As most of our products are custom-made, we follow a limited Refund & Return Policy.
Customized Products
Personalized and custom-made products are specially created according to your requirements and therefore are not eligible for return or refund once production has begun.
- Customized and personalized products are non-returnable and non-refundable after production starts.
- Refunds will not be provided for spelling mistakes or incorrect customization details submitted by the customer.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide the following details:
- Contact our customer support within 48 hours of receiving your order.
- Share clear photos and an unboxing video showing the product and its packaging.
- Our team will review your request and provide an appropriate resolution, such as a replacement or refund (if applicable).
Refund Approval
If your refund request is approved, the refund will be processed using your original payment method.
- Refunds will be issued to the original payment method used during purchase.
- Processing may take approximately 5–10 business days, depending on your bank or payment provider.
Order Cancellation
- Orders may be cancelled within 24 hours of placing the order.
- Customized or personalized orders cannot be cancelled once production has started.
Contact Us
If you have any questions regarding our Refund & Return Policy, please feel free to contact the Tohfa Hub support team. We are always happy to assist you.