Help centre
Frequently Asked Questions
Choose your gift, select any personalisation, add it to your bag and check out. You can add a handwritten card message and choose a delivery date during checkout.
Standard delivery arrives in 2-4 working days, express is next working day, and same-day courier is available in selected metro areas for orders placed before 12:00.
Unopened, non-perishable gifts can be returned within 30 days. Personalised and perishable items are exempt unless they arrive faulty or damaged.
All major credit and debit cards, Apple Pay, Google Pay and bank transfer for corporate accounts. Payments are processed over an encrypted connection.
Once your return is received and inspected, refunds are issued to the original payment method within five working days. You will receive an email confirmation.
Standard shipping is $6.90 and free on orders over $99. Express is $14.90 and same-day courier is quoted at checkout based on your address.
Yes. Every order is hand-wrapped at no extra cost, with premium ribbon, seasonal papers and gift boxes available as paid upgrades.
You will receive a tracking link by email as soon as your gift is dispatched. Our concierge can also confirm live status by phone or email.