Refund & Return Policy

As most Tohfa Hub products are handmade and customized, we follow a limited refund and return policy.

1. Customized Products

• Personalized and custom-made products are non-returnable and non-refundable once production has begun.
• Refunds will not be provided for spelling errors or incorrect customization details supplied by the customer.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

1. Contact us within 48 hours of delivery.
2. Share clear videos and photos of the product and packaging.
3. Our team will review the request and provide an appropriate resolution.

3. Refund Approval

• If a refund is approved, it will be processed through the original payment method.
• Processing time may take 5–10 business days depending on the payment provider.

4. Cancellation

• Orders may be cancelled within 24 hours of placing the order.
• Customized orders cannot be cancelled once production has started.

5. Contact Information

For refund or return related inquiries, contact us at: tohfahub1@gmail.com.